Terms & Conditions

F. Zammit Garden Centre Terms of Service:

Products

1.1 All products as depicted on this website (as may be varied from time to time) are available for Malta. Certain product ranges are a bit different for Gozo

1.2 Certain flower and plant products may be delivered in bud to ensure longer life.

1.3 Some flower and plant products may be harmful or poisonous.

1.4 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.

1.5 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.

1.7 Products are delivered next day unless other delivery date or service is selected.

1.8 Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.

1.9 We guarantee the freshness of your flowers for 5 days from the date of delivery/collection. The exception to this is our summer and spring ranges which are guaranteed for a minimum period of 3 days.

Payments

3.1 Prices listed within our Web site are valid for a maximum of 14 days of submitting your order.

3.2 Prices include VAT for deliveries within Malta & Gozo

3.6 Please note that from time to time, product and delivery prices on our web site may vary

Order / Payments

4.1 You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate address, together with those of the intended recipient and all necessary payment details.

4.2 We accept payment by all major credit and Cash link debit card, other than Diners, and any other credit and/or debit cards as we may specify from time to time.

4.3 By clicking on the 'Pay Now' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on this site.

4.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

4.5 We cannot accept orders from customers under the age of eighteen (18) years.

Delivery

5.1 Except where stated, Standard Delivery is next day.

5.4 Delivery Services - Should you require your delivery to be made within a specific time period we are able to offer the following delivery services. Please note some services are subject to availability and that at certain times of the year these prices can vary. We will advise you of services available at the time of placing your order:

5.4.4 At peak times the same day, next day, delivery services may not be available in all areas.

5.5.1 Deliveries via courier services cannot be delivered at specific times. All orders will be delivered during the working day between 7am and 7pm.

5.6 Delivery is not available on Sundays or public holidays, orders will be delivered on the next working day.

5.7 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate address of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

5.10 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that some products are unsuitable for delivery to Funeral Directors, Hospitals, airports or ships - please contact us if you have further questions.

5.11 Please be aware that the florist will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).

5.12 Please note that where the florist is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.

5.14 It is possible to select a preferred delivery time within the order process for items ordered from the 'Sympathy' & 'Funeral' product ranges. This option should be used only for orders requesting delivery to funerals or funeral parlours. Please write your preferred time in the comments.

5.19 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

Cancellation & Amendments

6.1 If, for any reason, you wish to change or cancel your order you can do so, subject to clause 6.2, by calling 00356 21485485 or emailing: info@fzammitgardencentre.com. Please give 48 hours’ notice before the requested delivery date.

6.2 We regret that you may not cancel an order for: (I) perishable goods once your order has been dispatched; or (ii) customised goods if as at the time you seek to cancel, the customisation process has begun.

6.3 In respect of non-perishable non-customised goods you may cancel your order from the point at which you place your order until 14 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for costs of returning the goods which must be returned within 14 calendar days of cancelling. You are not entitled to reimbursement of costs for enhanced delivery. F. Zammit Garden Centre has the right to deduct an amount for diminished value of goods.

6.4 In the event that goods are to be returned please return them to: F. Zammit Garden Centre, 22, Valletta Road, Qormi, Malta, and you will receive a full refund, subject to clause 6.3. In the event that goods purchased from us need to be returned, these should be returned to our premises.

6.5 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

General

10.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to our site from time to time. We will post any changes on our site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access our website. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and we shall be on the new terms and conditions.

10.2 Additionally, we reserve the right to suspend, restrict or terminate access to our web site for any reason at any time.

10.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Web site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

10.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

10.6 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.